Frequently Asked Questions

What software do I need to open the files?

The Oud Method Book requires Adobe Acrobat to view. If you do not have it installed on your system, please go to http://get.adobe.com/reader/ to download and install the software.

All of the video files are zipped to help the downloads go faster. Please use a zip utility to open the files.

Also, the videos require Quicktime or a player that can play Quicktime files. We recommend downloading Quicktime or VLC to view the files if you can’t currently play them.

To download Quicktime, go to http://www.apple.com/quicktime/download/

To download VLC, go to http://www.videolan.org/vlc/

What do I do if I need to download one of the files again?

Click this link and fill out the form at the bottom of the page. You will receive a new download code. Thanks!

What is your refund policy?

Because our products are downloadable, once you download a file, we cannot offer a refund.  Thank you for your understanding.